Facilities and Accessibility - The Mall Maidstone

Accessibility

Being at the heart of the local community we are committed to ensuring all our guests enjoy their experience of shopping with us and offer a wide range of services for people with disabilities. There are lifts (with audio) to all floors of The Mall Maidstone. All lifts in The Mall Maidstone have low level buttons and a ramp provides easy access from the car park. Our entrances have either automatic doors or none for easy access and assistance dogs are always welcome.

Disabled toilets

Disabled toilets are available on the middle level of The Mall opposite Iceland and near the bus lane. Radar keys are available from a The Mall team member

Disabled parking
Disabled parking bays can be found on Level 2 of the multi-storey car park together with 7 on the roof top by the lifts. Please be aware that your full Blue Badge must be on display in your windscreen to avoid incurring a fine. Please note that Blue Badge holders are not exempt from paying for the car park, so pay on exit via the payment machines or online by visiting yourparkingspace.co.uk

Family parking

Family parking bays can be found on Level 4 of the multi-storey car park. These are available on a first come, first served basis; you do not need a permit, but we ask that guests respect others' needs and only use them if visiting with young children.

Wheelchair hire

A manual wheelchair is available for your use free of charge from the The Ask Me Point during opening hours. Please bring photo ID.

Sunflower Lanyards

These lanyards are universally recognised and can be worn by people with hidden disabilities to signal that additional help or time may be needed. Official sunflower lanyards can be purchased from the Hidden Disabilities website.

Quiet Hour

The Mall understands busy crowds and loud noises can be overwhelming and daunting for some guests and therefore we will hold one quiet hour for children during every family event we run, for details please see our News & Events page for upcoming events.

We also run a quiet hour by switching off music and loud demo products in store for the first hour of opening every Tuesday.

Facilities

Ask Me Point

The Customer Services is open 6 days a week:

Monday to Saturday: 09:30 – 12.30 1.30 – 4.30
Bank Holidays: Closed

Find us on the Middle Level between New Look and Matalan, call us on 01622 691 130 or email amp.maidstone@themallmaidstone.co.uk. We can help with:

General enquiries
Yodel & InPost collections and drop-offs
Directions
Lost property
RewardME cards
Wheelchairs
Period products
First aid
Local information

Free Wi-Fi

Select _The Mall Free WiFi from the list of available networks. Open your internet browser and the landing page should appear. If it is your first time using network, follow the simple one-time registration process.

Baby Fresh

It's no fun for little ones (or you) when they are uncomfortable. Whether a nappy needs changing or some peace and quiet to feed baby is required, our new parent & baby room is on hand. Located on the Bus Station level, next to Iceland, we have private feeding rooms, soft seating and play areas for the little ones to ensure you can refresh, change and feed your baby in comfort.

Free Periods

Don't be shy - if you need period products, we'll help. Simply ask at the The Ask Me Point and you’ll be given a free, discreet bag containing what you need - no questions asked.